General Terms and Conditions of Softplanet UG (limited liability)

§1 Applicability to entrepreneurs and definitions of terms

(1) The following general terms and conditions apply to all deliveries between us and a consumer in the version valid at the time of the order.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed (§ 13 BGB).

§2 Formation of a contract, storage of the text of the contract

(1) The following regulations on the conclusion of a contract apply to orders via our Internet shop http://www.direktsoftware.de.

(2) In the event of the conclusion of the contract, the contract is concluded with

Softplanet UG (limited liability)
Jan Henneberg
Hohler Weg 10
D-53343 Wachtberg
Register number HRB 25005
Register court District Court Bonn

.

(3) The presentation of the goods in our online shop does not represent a legally binding contract offer on our part, but is only a non-binding invitation to the consumer to order goods. By ordering the desired goods, the consumer makes a binding offer to conclude a purchase contract.
(4) When an order is received in our online shop, the following regulations apply: The consumer submits a binding contract offer by successfully going through the ordering procedure provided in our online shop.

The order is made in the following steps:

1) Select the desired goods
2) Confirm by clicking the "Order" button
3) Check the information in the shopping cart
4) Press the "Checkout" button
5) Register in the online shop after registering and entering the applicant details (email address and password).
6) Re-examination or correction of the entered data.
7) Binding dispatch of the order by clicking on the button "order with costs" or "buy"

Before the binding submission of the order, the consumer can return to the website on which the customer's details are recorded and correct or correct input errors by pressing the "Back" button in the Internet browser he is using after checking his details Closing the internet browser cancel the ordering process. We confirm receipt of the order immediately by an automatically generated email ("order confirmation"). With this we accept your offer.

(5) Saving the text of the contract when ordering via our online shop: We save the text of the contract and send you the order data and our general terms and conditions by email. You can also view the terms and conditions at any time at http://www.direktsoftware.myshopify.com/agbs. You can view your past orders in our customer area under My Account --> My Orders.

§3 Prices, shipping costs, payment, due date

(1) The stated prices include the statutory sales tax and other price components. In addition, there are any shipping costs.

(2) The consumer has the option of paying in advance, direct debit, PayPal, credit card (Visa, Mastercard, American Express).

(3) If the consumer has chosen to pay in advance, he undertakes to pay the purchase price immediately after the conclusion of the contract.

§4 Delivery

(1) Unless we have clearly stated otherwise in the product description, all items we offer are ready for dispatch immediately. The delivery takes place within 1 working days at the latest. In the case of payment in advance, the period for delivery begins on the day after the payment order to the bank commissioned with the transfer and for all other payment methods on the day after the conclusion of the contract. If the end of the period falls on a Saturday, Sunday or public holiday at the place of delivery, the period ends on the next working day.

(2) The risk of accidental loss and accidental deterioration of the item sold is only transferred to the buyer when the item is handed over to the buyer, even in the case of mail-order sales.

§5 Retention of title

We reserve ownership of the goods until the purchase price has been paid in full.

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§6 Right of withdrawal of the customer as a consumer:

Right of cancellation for consumers

Consumers are entitled to a right of cancellation according to the following stipulations, whereby a consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed:

Right of withdrawal

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.

In order to exercise your right of withdrawal, you must send us an unambiguous declaration (e.g. a letter sent by post, fax or e-mail) to
Softplanet UG (limited liability)
Jan Henneberg
Hohler Weg 10
D-53343 Wachtberg
E-Mail info@direktsoft.com inform you of your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory.

Consequences of revocation

If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

End of cancellation

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§7 Cancellation form

Sample cancellation form

(If you want to revoke the contract, please fill out this form and send it back.)
To:
Softplanet UG (limited liability)
Jan Henneberg
Hohler Weg 10
D-53343 Wachtberg
E-Mail info@direktsoft.com I
hereby revoke(n ) I/we (*) the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

__________________________________________________________

Ordered on (*)/received on (*)

__________________

Name of /the consumer(s)

_____________________________________________________

Address of the consumer(s)


_____________________________________________________

Signature of consumer(s) (only if notified on paper)

__________________

Date

__________________

(*) ​​Delete where not applicable.

§8 Warranty

The statutory warranty regulations apply.

§9 Contract language

As contract language german will be available exclusively.

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§10 Customer Service

Our customer service for questions, complaints and complaints is available on weekdays from 10:00 a.m. to 6:00 p.m

Phone: 02289323141 Fax
: 02289323142
Email: info@direktsoft.com

to disposal.

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Status of the General Terms and Conditions Jan. 2020

Free terms and conditions created by agb.de

§7 Cancellation form

Sample cancellation form

(If you want to revoke the contract, please fill out this form and send it back.)

To :
Softplanet UG (limited liability)
Jan Henneberg
Hohler Weg 10
D-53343 Wachtberg
E-Mail info@direktsoft.com
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following Goods (*)/the provision of the following service (*)

_____________________________________________________

Ordered on (*)/received on (*)

__________________

Name of consumer(s)

___________________________________________________________

Address of consumer(s)


___________________________________________________________

Signature of consumer(s)( s) (only in the case of notification on paper)

__________________

Date

__________________

(*) Delete where not applicable.

§8 Warranty

The statutory warranty regulations apply.

§9 Contract language

As contract language german will be available exclusively.

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§10 Customer Service

Our customer service for questions, complaints and complaints is available on weekdays from 10:00 a.m. to 6:00 p.m

Phone: 02289323141 Fax
: 02289323142
Email: info@direktsoft.com

to disposal.

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imprint

According to § 5 TMG:

Softplanet UG (limited liability)
Hohler Weg 10
53343 Wachtberg

Sales tax identification number (VAT ID): DE328146562

Represented by:

Managing Director hakim 

General questions and about your orders:

 Email: z.hakim19

Register entry:

Registration in the commercial register.
Register court: District Court of Bonn
Register number: HRB 25005

Reference to EU dispute settlement

The European Commission provides a platform for online dispute resolution (OS):  http://ec.europa.eu/consumers/odr  ">  http://ec.europa.eu/consumers/odr" target="_blank">http://ec.europa.eu/consumers/odr
Find our email address see above in the imprint.

Source:  http://www.e-recht24.de

Complaints Procedure

Alternative dispute resolution according to Art. 14 Para. 1 ODR-VO and § 36 VSBG: